“…but what really blew me away…”

31 Oct

The same night that I ordered those fantastic chandelier earrings from Hallelu.com, I also ordered a pair of boyfriend jeans from Land’s End Canvas.  Land’s End makes great, quality denim. So there was no surprise that the jeans were exactly as described, and they were a great fit. But what really blew me away was the hand written thank-you note I received from the customer care specialist that processed my order!  The note card arrived on the same day, but separate from the jeans.  Now that’s what I call remarkable customer service!  Marketing Guru Seth Godin, says that ‘remarkable is what we call something we remark on.’  Remarkable to me is a hand-written thank you note from a large retailer.

Lands’ End has gained a new loyal customer.

Enhanced by ZemantaI for one don’t experience customer service like Land’s End often enough, how about you.  When is the last time you received  remarkable customer service?


One Response to ““…but what really blew me away…””

  1. Tori November 4, 2011 at 10:23 pm #

    Wow! Talk about unexpected! That is pretty impressive coming from a large retailer!

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